Oracle Siebel Services
Let us help you maximize your Oracle investment.
The HiveWorx Advantage!
Oracle Siebel Center of Excellence with worldwide Presence of Expert Siebel Consultants!
- Expertise in global roll-outs and multilingual implementations
- Integrate with domain-specific functions outside of base functionality
- Proven onsite/offshore global delivery model and accelerated ROI
We offer a Full Range of Oracle Siebel Services!
For over a decade, HiveWorx Support has been one of the most trusted providers of third-party support, technical managed services, and project-based consulting for Siebel CRM.
Our Oracle managed services include application management, application development, migration assistance, and infrastructure operations and management. HiveWorx Support offers a wide range of managed services to support the needs of organizations of all sizes and in all industries.
With our extensive Oracle Siebel implementation and upgrade expertise, along with deep domain knowledge, HiveWorx assists clients with complete Oracle Siebel solutions, including end-to-end implementations, application maintenance, and everything in between.
Get the help when you need it and how you need it, without getting locked into expensive, ever-expanding projects.
Following are the key services we are providing in this space:
- Siebel Modernization
- Cloud Migration and Hosting
- Operational Support
- Application Support & continuous improvement
- Business Process Support
Transform your Siebel Suite to maximize functionality and agility in the digital era. With the help of our Siebel experts, we’ll help you modernize your application with the following services:
- Upgrades: Take advantage of the latest updates and releases with a seamless upgrade plan that minimizes business disruption
- Open UI: Our development team will transform Siebel using open web technologies for a richer, modern user experience with increased adoption and lower cost of ownership
- CX Cloud Integration: Need help to integrate Siebel with a cloud-based CX solution? Our development team has your covered, developing a seamless connection with secure APIs.
Cloud Migration and Hosting
Remove the hassle of maintaining Siebel in-house. Our team will help you leverage Siebel in the cloud on the following platforms:
- Oracle Public Cloud: Allow Oracle to host your Siebel environment in their secure public cloud
- Your Cloud: We’ll provide guidance on moving Siebel to a cloud environment of your choice, including proper security measures and criteria on choosing the right vendor/platform
Allow our technical staff to support your Oracle applications, freeing up your teams to focus on innovation. Our help desk will provide:
- L2/L3 support for ongoing needs
- Siebel enterprise administration
- Environment monitoring
- Analytics and Dashboard support for increased insight
- 24 x 7 Siebel application monitoring and recovery services across geographies
- Siebel Servers, components and integrated job monitoring and execution
- Planning, coordinating, monitoring, and reporting on Service Level Agreements
- Failure Root Cause Analysis, trend analysis and reporting
Application Support & Continuous Improvement
- System/Integration enhancements, configuration changes and upgrades
- Break Fix
- SDLC Testing
- Change and Release Management with adherence SDLC processes to minimize impact and disruption to production environment
- Completion of core administrative functions within the application suite.
- Regular reports related to application performance, and guidance on best practices and optimization strategies
- Strategy and Road mapping
Business Process Support
- Workflow maintenance
- Territory Alignment and Assignment rules
- Document Creation/Maintenance
- Work Instructions/Process flows
- Data Dictionary
Request a Demo
Interested in any of our Products or Services? Now you can request a Demo followed by a Proof of Concept. Our team will get in touch to go through a bespoke solution tailored to your needs!